Restaurant owner’s stinging response to diner after saying food was so ‘awful’ they ‘should have gone to Toby Carvery’

A RESTAURANT owner has slammed a diner for saying they “should have gone to a Toby Carvery”.

The customer visited Italian restaurant Sapore to celebrate their birthday in Birmingham.

Sapore, off Coventry Road, in Sheldon, BirminghamCredit: google maps

But he left a scathing review after he ate, blasting: “The poor food and almost arrogantly slow service made us wish we had gone to the Toby Carvery up the road!”

The eatery has a 4.5 rating on the travel website and was awarded a Travellers’ Choice Award last year.

On reading the harsh review, the restaurant’s owner quickly hit back.

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He said it was a “shame” that the diner didn’t share their comments on the day of their visit – instead opting to write a review online.

They also said it was “very bizarre that your food was so awful and disappointing as you managed to finish it all”.

The unnamed reviewer left Sapore a one star rating – with his review titled “Awful ‘Italian’. Avoid, it is overpriced and the food is poor”.

They wrote: “We went for a meal to Sapore to celebrate my 60th with my mother and children.

“The restaurant was very quiet – it was 2pm on Sunday afternoon.

“This didn’t mean we were served very efficiently as the waiter seemed on a go-slow throughout.

“To start we ordered the seafood platter which was incredibly salty and was dull and uninspiring.

“The platter included some of the prawn and crab cocktail which was ordered by two of our party. Again it was very insipid.”

The review added: “The poor food and almost arrogantly slow service made us wish we had gone to the Toby Carvery up the road!

SCATHING REVIEW

“I can’t understand how anyone could give the restaurant any good reviews.”

Sapore’s owner responded to the negative criticism, writing: “Thank you for taking your time to write this review.

“We are always open and happy to listen to constructive feedback as no-one is perfect and there is always room for improvement.

“It is only a shame that you didn’t decide to share your comments with us on the day you dined at Sapore.

“It is very bizarre that your food was so awful and disappointing as you managed to finish it all.

“Nothing was mentioned to your servers, who would have been more than happy to rectify any problems you might have had.”

They added: “Regarding the speed of service, I do understand you might to be served quicker at Toby Carvery, as obviously they don’t cook your food to order.

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“Sapore prides itself on guest satisfaction and produce quality.

“We are very sorry once again that we didn’t meet your expectations on this occasion.”

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